Terms of Service.

01The basics

You may browse and shop with us as long as you're old enough to make a purchase in your area and you use the site honestly. If you're shopping on behalf of someone else, you're responsible for making sure they're okay with these Terms too.

We may update the store, our catalog, and these Terms from time to time. If a change is significant, we'll note it at the top of this page (see Changes & contact).

02Orders & prices

All prices are in U.S. dollars. We try hard to keep prices, product descriptions, and stock counts accurate, but mistakes happen — a price may be wrong or an item may sell out (especially seasonal and small-batch treats). If something on your order isn't right, we may correct the price, adjust the quantity, or cancel the affected item and refund you before it ships.

Placing an order is an offer to buy. Your order is confirmed when we send your confirmation email, and we may decline or cancel any order — for example, if an item is unavailable or we suspect fraud. Massachusetts sales tax (6.25%) is added at checkout only when tax collection is active and an item is configured as taxable.

03Payment

We accept payment through Clover, our payment processor. When you enter your card details, they go directly to Clover's secure system — full card numbers never touch our servers. You confirm that you're authorized to use the payment method you provide.

If a payment is declined or reversed, we may cancel the related order.

04Getting your order

At checkout you can choose how to receive your order, where available:

• Store pickup — free, ready during our posted store hours after we let you know it's packed.
• Local delivery — available within Bellingham, MA only, in the time windows we offer. Checkout confirms whether your address qualifies. Orders placed after the daily cutoff move to the next available window.
• Shipping — calculated at checkout, with free shipping over the posted threshold. Delivery timeframes are estimates, not guarantees, and begin once your order ships.

Which options appear, the fees, delivery windows, and thresholds are all set by us and shown at checkout before you pay. Please give us an accurate address — we're not responsible for orders sent to an address entered incorrectly.

05Food & allergens

We sell food, including candy and nuts. Our products are made and packaged in a facility that also handles nuts, dairy, soy, wheat, and other allergens, and cross-contact is possible. Most items are prepackaged and carry the manufacturer's own ingredient and allergen information — please read the package. If you have a food allergy or sensitivity, do not rely on the website alone; check the label and, when in doubt, contact us before ordering.

06Problems & returns

Because we sell perishable food, we don't offer general returns or exchanges. But we stand behind what we send. If your order arrives damaged, incorrect, or you're not happy with it, get in touch and we'll make it right — a replacement, a refund, or whatever fits the situation.

07Your account

You can check out as a guest or create an account to track orders and save addresses. If you have an account, keep your login details to yourself — you're responsible for activity under your account. Let us know right away if you think someone else has access to it. Please keep your contact and address information current.

08Reviews & content

If you leave a product review or other content, keep it truthful and civil — no spam, no abuse, nothing unlawful, and nothing that isn't yours to post. By submitting content, you give us permission to display it on the store. We may edit, hide, or remove content at our discretion, and we may verify that a review comes from a real purchase.

09Discount codes

Promotions and discount codes are subject to their own terms shown when offered. Unless we say otherwise, they can't be combined, have no cash value, apply to eligible items only, and may be changed or ended at any time. Codes obtained through fraud or abuse won't be honored.

10The legal bits

Our website and its content are provided "as is." To the fullest extent allowed by law, Pearls' isn't liable for indirect or incidental damages arising from your use of the site or products, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits rights you have under Massachusetts consumer-protection law that can't be waived.

The Pearls' name, logo, photos, and site content belong to us and may not be copied or used without permission. Please use the site only for lawful, personal shopping.

These Terms are governed by the laws of the Commonwealth of Massachusetts, and any dispute will be handled in the state or federal courts located there.

11Changes & contact

We may update these Terms as our shop grows or the law changes. The "Last updated" date above always reflects the current version, and continuing to use the store after a change means you accept it.

Questions about these Terms? We're happy to help — reach us through our contact page.